Bought a used camper two weeks ago. Took our first trip this weekend. Once we got to the campground the a.c., fridge and microwave did not work even though they worked the week.before when we picked it up. Of course it was hot. Called service department to see since we are new to camping to see if they could walk us through diagnostic since my husband tried everything. The salesman called back and said we had to talk to service. Four hours later we heard from them and guess what - they had absolutely no idea what was wrong or what to try. We were their best friends when we were buying the camper and right after, receiving two letters and an email telling us to call any time we had questions or problems - until we did. We were not a priority as they were busy with new buyers. Not good customer service at all and made for a very unpleasant maiden voyage.
Very friendly. Tim Kenedy was so helpful. My husband & I were passing through & called ahead to see if he carried the model we were looking for. I told him I was 3 hours away. When we arrived he was expecting us & even had the AC on in the unit. He gave us plenty of time to look things over & answered all of our questions. We are undecided on which one we like but hope we are able to make a final decision with a unit from Camp-Land. Thanks again Tim.
Purchased a new camper at Camp-Land. Great customer service. Clint was knowledgeable, helpful and not pushy. He followed thru on calls and emails as we worked thru the decision process. Delivery process of the camper also went very smoothly. All in all a very good experience.
Dishonest, We were on the road and needed emergency service and were told since we didn't purchase our rv at camp-land that we would need to be placed on a waiting list, we told the service advisor that we are a part of the RV Priority Network in which we were told the only priority service provided is if we purchased rv there. We are a Gold Star Family, They don't even know what that means, still no exceptions! Glad we didn't purchase at camp-land, hope you all sleep well there! We wish we didn't have to give a star in this review, you deserve much less camp-land
Put simply. One really great RV Store with excellent customer service. Got to look at several models. Scott was amazing! He is very knowledgeable about all his product selection and was very happy to help. He got us narrowed down to the right model that satisfies my wife, the kids, and I. God knows that alone was a task! There is absolutely no pressure sales here and that is the thing that will have us coming back as soon as we can. To over use a old phrase. Two thumbs up!
Camp Land Rv is a US Car Dealer based in Burns Harbor, Indiana. Camp Land Rv is located at 1171 Lions Dr, Burns Harbor, IN 46304, USA.
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